KSA Fan Shop Policies

These policies protect customers while allowing KSA to use sample-first, small-batch production and maintain brand quality.

Preorders and production

Many KSA products are made or decorated after the preorder window closes. Estimated production is generally 3–6 weeks after final artwork, sizing and payment are confirmed. Manufacturer or carrier delays may extend this estimate. Customers will be contacted before payment if an item, color or size changes.

Cancellations

A checkout request may be cancelled at any time before payment. A paid order may be cancelled within 24 hours unless personalization or production has already started. Once custom production begins, the order cannot normally be cancelled.

Manufacturer-direct shipping and pickup

Regular paid orders are prepared for the approved manufacturer to ship directly to the customer address. Estimated standard shipping is $8.95 for merchandise totals under $100 and free at $100 or more. Memphis pickup is free after KSA confirms the location and time. Shipping estimates begin after production, not on the order-request date. KSA is not responsible for incorrect addresses supplied by the customer.

KSA agent orders

Orders identified as KSA agent purchases are separated from public customer fulfillment and routed to the designated KSA PO Box. The private PO Box address is supplied to the approved manufacturer only and is not displayed publicly. Agent orders remain on hold until that address is confirmed.

Returns and exchanges

Eligible non-custom stock items may be requested for return within 14 calendar days of delivery. Items must be unworn, unused and in original condition. Original shipping is nonrefundable, and the customer normally pays return shipping. Size exchanges depend on availability.

Custom, rhinestone and final-sale items

Personalized products, special sizes, made-to-order gear, rhinestone designs and clearance items are final sale unless KSA shipped the wrong item or the product arrived defective. Report damage, defects or an incorrect shipment within 3 calendar days and include clear photographs.

Sizing and product appearance

Customers should use the product-specific size chart provided with the final order confirmation. Concept images are design guides; fabric, trim, print scale and exact color may vary slightly after manufacturer sampling. If you are between sizes, ask KSA before paying.

Mixed KSA color patterns

Selecting Mixed KSA Pattern authorizes KSA to use a different approved candy-apple red, deep navy, metallic-gold, white or black layout for each unit in that cart line. Customers may request a preferred dominant color in Order Notes, but the exact mixed layout is confirmed with the final order.

Taxes, payments and privacy

Any required sales tax is confirmed on the final invoice. KSA never asks customers to enter card numbers directly into this website or send them by text or email. Contact, address and order details are used for order service and fulfillment and are not sold.

Refund timing and questions

Approved refunds are issued through the original payment method after inspection, normally within 7–10 business days. Bank posting time may vary. Email info@klinessportsagency.com with your order number before returning anything. Do not mail an item until return instructions are provided.

KSA may update these policies before opening paid sales. Any rights required by applicable law remain in effect.